SHIPPING POLICY
You will receive an automated confirmation e-mail from us when your order has been shipped.
We currently offer an automatically calculated based on weight shipping rate domestically and for international locations.
Orders over $130 total qualify for FREE domestic (Australia only) Express shipping.
Express shipping does not qualify for free shipping.
SHIPPING CUT-OFFS FOR DAILY DISPATCH
Standard or Regular shipping Domestic (Australia) Delivery
Monday - Friday: Order before 9:00am AEST
Express Shipping Domestic (Australia) Delivery
Monday- Friday: Order before 9:00am AEST
* Saturday - Sunday and all public holidays: Closed, all orders shipped on next business day.
International Delivery
Monday - Friday: Order before 9:00 am AEST
DELIVERY COSTS:
Regular Shipping:
0 – 500g $8.95
500 – 2Kg $13.95
2 – 3Kg $14.95
3 – 4Kg $16.95
4kg and over $19.95
Express Shipping:
0 – 500g $12.95
500 – 2Kg $15.95
2 – 3Kg $19.95
3kg and over $23.95
DELIVERY TIME
Express Post ordered before 9:00 am AEST is next business day delivery within the express post network (Australian capital cities and major metro areas). Regional areas outside the express post network may be 2-5 days.
Standard Domestic orders are fulfilled through Australia post, E parcel, StarTrack & Couriers Please or any other courier service, with an estimated shipping time of 3-10 business days.
International orders are fulfilled through Australia Post International with an estimated shipping time of 21-35 days. Please note that shipment time is not guaranteed by Equidae Botanical Horse Care or Australia Post. We are not responsible for any delays that do not result from our error. Equidae Botanical Horse Care is not responsible for an order once Australia Post or any other courier service has marked it as "Delivered”.
To ensure your delivery arrives at the correct destination and on time, please ensure that someone is available to sign and collect the delivery.
POSSIBLE DELAYS
All shipments may encounter delays due to high volume or bad weather that extends beyond the expected delivery time frame provided by the carrier. International shipments are subject to customs procedures leaving Australia and arriving in the destination country which may cause further delays. While these delays are uncommon, they are a reality of shipping logistics, especially with international shipping. Please be advised that tracking scans may no longer update once a shipment has left Australia.
INTERNATIONAL SHIPPING
Shipping charges are based upon the value of your order, the weight of your order and the destination of your order. Once you have your order completed in your shopping cart you can select your destination country to see the shipping options available to you and how much they cost.
International shipping is not included in our free shipping over $130 offer, this offer is for an Australia delivery address only.
Orders that are designated for international shipping outside of Australia may be subjected to taxes, customs duties and other fees by the destination country. The recipient is responsible for these fees.
If the purchaser refuses a shipment, they are responsible for any import fees incurred, cost of returning the shipment and the original shipping charges. This amount will be deducted from the merchandise refund plus a 5% restocking fee.
Equidae Botanical Horse Care is not responsible for the return of shipments or reimbursement of lost packages or damaged products.
CANCELLATIONS
You may email our customer care team at equidaesales@gmail.com within 5 hours of placing your order during business hours to request a cancellation. Once we have begun to prepare an order, it is not possible to cancel. Refunds for cancellations are applied once we provide confirmation.